crisis, trust, transparency

Artikel over Sars en Singapore, hoe het goed ging Na Katrina Hoe crisis te managenen (en post managen) na business crisis met internet based applicaties Regulators and their advisors took the view that the best way out of this quagmire would be to put forward a new model of regulatory decision-making. This model would be based on transparency throughout the regulatory process and would encourage public and stakeholder deliberation. The model would also promote risk-averse decision making such as the adoption of the precautionary principle, as regulators are frightened about possible scandals lurking around the corner. Finally, in the new model, scientists are to a certain degree demoted. The new model of regulatory decision-making is not problem-free, however. It has a number of teething problems, which this paper addresses. A meta-analysis of the authors’ research based on qualitative and quantitative research methodologies, including professionally conducted telephone interviews, focus groups, in-depth interviews and ethnography, suggests that strategic risk communication based on the concept that ideas and meaning count, transparency, building trust through community outreach and collaborative decision making, acknowledging uncertainty, and narrative enactment are fundamental communication guidelines for good organizations communicating well; keys for risk communication if it is to add value to society.