culture en communication style

Artikel van Gudykunst en Matsumoto

Artikel van Harzinghttp://ccm.sagepub.com/content/6/2/243.abstract

Studies of attitudes across countries generally rely on a comparison of aggregated mean scores to Likert-scale questions. This presupposes that when people complete a questionnaire, their answers are based on the substantive meaning of the items to which they respond. However, people's responses are also influenced by their response style. Hence, the studies we conduct might simply reflect differences in the way people respond to surveys, rather than picking up real differences in management phenomena across countries. Our 26-country study shows that there are major differences in response styles between countries that both confirm and extend earlier research. Country-level characteristics such as power distance, collectivism, uncertainty avoidance and extraversion all significantly influence response styles such as acquiescence and extreme response styles. Further, English-language questionnaires are shown to elicit a higher level of middle responses, while questionnaires in a respondent's native language result in more extreme response styles. Finally, English-language competence is positively related to extreme response styles and negatively related to middle response styles. We close by discussing implications for cross-national research.

En hier van Johnson et al.

The authors investigated at the country level the effects of four cultural orientations identified and studied by Hofstede on two commonly recognized response biases: extreme response style and acquiescent responding. Data are presented from approximately 18,000 survey questionnaires completed by employees in 19 nations on five continents (Australia, Belgium, Brazil, Czech Republic, Germany, Hungary, India, Japan, Malaysia, Portugal, Turkey, the United Kingdom, Mexico, the Philippines, Poland, Singapore, Hong Kong, France, and Italy). Hierarchical linear modeling was employed to examine the associations between person-level response styles and country-level cultural orientations. Consistent with theoretical expectations, power distance and masculinity were found to be positively and independently associated with extreme response style. Individualism, uncertainty avoidance, power distance, and masculinity were each found to be negatively associated with acquiescent response behavior. Further research is needed to identify how question characteristics might interact with cultural orientations to influence response behavior.


En deze is van Herk en Verhallen et al.

In cross-cultural studies with social variables such as values or attitudes, it is often assumed that differences in scores can be compared at face value. However, response styles like acquiescence and extreme response style may affect answers, particularly on rating scales. In three sets of data from marketing studies, each with representative samples fromat least threeoutofsix countries(Greece,Italy, Spain,France,Germany, andthe United Kingdom), these two response styles were found to be more present in the Mediterranean than in Northwestern Europe. Evidence for response style effects was not only found in response distributions on rating scales, but also in discrepancies of these distributions with national consumer statistics and self-reported actual behavior.

En dan nog deze:

Conversing across cultures: East-West communication styles in work and nonwork contexts.

Sanchez-Burks, Jeffrey; Lee, Fiona; Choi, Incheol; Nisbett, Richard; Zhao, Shuming; Koo, Jasook

Journal of Personality and Social Psychology, Vol 85(2), Aug 2003, 363-372. doi: 10.1037/0022-3514.85.2.363